support@torchlake.com          Billing questions: billing@torchlake.com

PLEASE NOTE:
We recommend you print out a copy of the directions for setting up the internet on your particular kind of computer. 
You also may want to print out the "Common Connection Problems" section.

Tech Support: (231) 331-4622 | (231) 331-4620 Office Hours: Mon.-Fri. 9am-7pm   Sat. 9am-Noon.

Useful Links General Settings Common
Connection Problems
 Virus Information

Spam Information

Helpful Advice

Webpage FAQ

Billing FAQ

Connecting FAQ

Setup Directions

Windows Systems

New Computers with WindowsXP

Windows ME

Internet Explorer 5.0x

Internet Explorer 4.0x

Internet Explorer 3.0x

Netscape Setup Directions 2.0x, 3.0x 4.0x

Outlook Express Setup Directions

Outlook 97 Setup Directions

Macintosh Setup

iMac

OS 8

MacTCP

Mac TCP/IP

MacPPP

FreePPP

ConfigPPP

Outlook Express

Internet Mail

Netscape 4.0x

Fetch 3.0

Installing Dialup Networking

Installing dialup networking (DUN)

Webtv Setup

Webtv setup for Chain O' Lakes Internet

AOL Setup

AOL 4.0 Setup for use through Chain O' Lakes Internet

AOL 6 & 7 Setup for use through Chain O' Lakes Internet

FTP Setup

WS FTP LE

Local Chain O' Lakes Internet Phone Numbers:

Local Dial:  331-4333
(Local Prefixes: 
533; 588; 599; 331; 544; 322; 377; 646; 697; 358)

Kalkaska:  258-0776
(Local Prefixes:  258; 369; 267; 314; 322; 331; 356; 518; 587; 754; 916; 926)

Traverse City:  932-1105
(Local Prefixes: 946; 947; 941; 943; 929; 938; 935; 922; 263; 264; 267; 221; 223; 228; 256; 271; 276; 326; 334; 346; 369; 463; 486; 568; 735; 933; 935; 995)

Mancelona:  587-1160
(Local Prefixes: 587; 258; 314; 331; 356; 518; 533; 584; 585; 697; 754; 916; 926)

Charlevoix:   237-7707
 
(Local Prefixes: 237; 347; 348; 582; 547; 536; 348; 439; 487; 302; 308; 323; 344; 439; 482; 487; 556; 588; 599; 646; 753)

Cadillac: 577-4015 & 876-3186
(Local Prefixes: 775; 779; 435; 306; 876; 942; 337; 353; 825; 389; 698; 824; 829; 839; 862; 876; 884; 885, 842)

Fife Lake: 441-0071 & 441-2071
 
(Local Prefixes: 824, 369, 441)

Email Settings:

Email Address:  Username@torchlake.com (where username is what you give us as a login name)

Incoming or POP3 Server:  torchlake.com

Outgoing or SMTP Server: torchlake.com

POP3 Login or Account Name is just your username

New Groups Settings

News Group or NNTP Server:  news.newshosting.com

Support Numbers are
(231) 331-4622


Email Addresses:  billing@torchlake.com support@torchlake.com

 

Invalid Username or Password when trying to connect
Error 691

Internet Explorer or Outlook Express wont dial up - "Page cannot be displayed"

Disconnected every time after sending or receiving mail

Frequently disconnected for no apparent reason

My password is not being saved

Email gets stuck when downloading

Email doesn't work after installing Norton Antivirus

Overloaded with spam

Cant connect to AOL

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