Offsite 24 Hours 7 Days a week Technical Support is now Available

Submitted by: joe on 12/12/2012 2:11:09 PM

COLI Communications now has available offsite 24 X 7 Technical Support available to our customers, for the hours our office is not normally open.  We contracted with an English speaking company in Kansas which has been providing Wireless Internet Service Provider tech support for many years.   This means you can get a hold of a tech for any problem that arises with your internet connection, after our normal office hours of 8am to 6pm.   So from 6pm to 8am and anytime in the night time between you can reach technical support.  This includes the times our office is not open during the weekend, and Holidays as well.  If they are unable to solve the problem that you may have, they will create a trouble ticket, so our staff can look at it and contact you back as soon as our staff is available.  Many of our customers have a need to call afterhours and until now, we haven’t been able to staff our office for all the hours in a day.  This will alleviate this problem.   Also, we are aware you may not need to talk directly to technical support; we have an option for this as well.  In the phone system, you will be given a chance to leave a voicemail message for our staff by pressing 1 in the menu.